U.S. Bank and Bank of Montreal Share Their Plans for Technology Investment

U.S. Bank and Bank of Montreal are investing in digital technology to overhaul their websites, mobile apps, call centers and ATMs; the two companies shared their plans with American Banker; common themes from both companies include: 1) invest in what customers are dissatisfied with 2) make incremental enhancements 3) create a unified customer experience 4) establish an innovation team and 5) test emerging technologies. Source

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