Banks are seeing a surge in customers enrolling in digital banking initiatives, often from baby boomers who have been historically...
M-Pesa is now in 11 countries, has more than 30 million users and helped to lift thousands of people out of poverty; Business Insider took a trip to Kenya to get a look at how the app works and the effect it has had on the region; 80 percent of mobile banking in Kenya is done through M-Pesa and people use the service for groceries, paying off debts with friends and more. Source.
Fresh off their €56 million funding round in February Swedish fintech platform, Tink, is partnering with British bank NatWest; the...
Banks have started to push a lot more of their technology investment into mobile; banks like Capital Bank in North Carolina has seen a jump in mobile usage from 17 percent three years ago to 43 percent today; while most banks have a mobile app experience they do not offer all the features that are found online; while banks are making progress there is still significant innovation ahead. Source.
TD Bank has run into a number of issues since updating their online banking and mobile app experiences; customers have had issues accessing their accounts, transferring funds and paying bills; the issues point to a problem among banks as they try to figure out how long new product releases should be tested before releasing to market; the bank has tried to ease customer complaints by responding on social media but that has only made problems worse; with the amount of competition for customers increasing in banking the traditional players will need to better prepare the beta testing phase. Source.
At LendIt Fintech USA 2019, Boe Hartman, the CTO of Marcus, revealed in a keynote stage interview that Marcus was...
Alkami’s white label technology has helped to provide mobile banking apps for credit unions and banks; they just raised a $70mn series D round led by General Atlantic, with participation from MissionOG, S3 Ventures and Argonaut Private Equity; the company has a SaaS model where they charge banks on the number of users per month; they plan to use the new infusion of capital to grow their sales and invest in innovation. Source.
An in depth piece in The Financial Brand focuses on the new bank account offering from T-Mobile; called T-Mobile Money...
Big banks like J.P. Morgan Chase and Wells Fargo have developed new mobile only banking apps in an effort to attract younger customers; “It’s about helping people start in banking and doing it in the way that fits their lifestyle,” said Steve Ellis, executive vice president and head of the Wells Fargo Innovation Group, to Business Insider; the banks are looking to get users at a younger age then keep them over the lifetime with additional product offerings; focusing on the consumer experience and new technology will help the banks to claw back some of the market that fintech companies have taken. Source.
There are more offerings today for kids and teens to get started managing their finances.