Banks are starting to see the reward for offering advice through digital channels with the results of a new survey...
As coronavirus fears grip the nation consumers are increasingly worried about their finances; J.D. Power found that 83 percent of...
A new study by J.D. Power shows only 4 percent of consumers switched banks accounts to a new institution last...
Bank of the West’s Hisham Salama was hired in 2018 as Head of Digital Channels to help the bank reshape...
Last week J.D. Power released a study on personal loan satisfaction. At a time when credit card debt is rising...
J.D. Power is out with their most recent Small Business Banking Satisfaction Study and small businesses are still dissatisfied with banks; the biggest issue that could increase positive interaction with small businesses and banks is more account representatives; having someone available to speak to SMBs and help them is something that is sorely lacking; banks have seen market share go to fintechs and digital banks in recent years so better serving this key customer group is something the banks need to recognize. Source.
According to a new study released by J.D. Power consumers gave the highest ratings to some of the biggest banks...
According to a new study by J.D. Power digital only banks score better than bank in almost all categories except...
There is a prevailing thought in the fintech market that millennials hate big banks and are open to giving their...
A new study by J.D. Power says midsize banks should be using email a lot more when communicating with customers;...