Coinbase announced a new customer support like to help users and expand customer service operations; according to Business Insider the call agents can only handle verification issues and unlocking accounts; the company has seen their user base skyrocket but at the same time the amount of issues and complaints have also gone up dramatically; adding more support is something they hope will help to provide an overall better experience. Source.
Todd is the host of PitchIt: the fintech startups podcast, a weekly interview show featuring emerging fintech founders and leading venture capitalists. He is responsible for leading the content team which covers fintech through daily & weekly email newsletters, editorial, virtual events, and in-person conferences. He has been covering fintech, banking, and venture capital for more than 15 years, including speaking regularly at industry events.