Chase Seeks Mortgage Efficiency and Talks Branch Success

JPMorgan Chase co-COO Gordon Smith spoke at a conference hosted by Bernstein Strategic Decisions Conference where he discussed the bank’s mortgage business, payments and branches; finding efficiencies in the mortgage process is a key focus, Smith explains according to American Banker, “Can we make the mortgage experience much simpler for the customer to understand with a much more certain outcome in terms of when the mortgage is likely to close and take out an awful lot of the processing that takes place to cut cycle times as well.”; they see early signs that new branches are paying off and overall only 5 of more than 5,000 branches are failing to turn a profit; Smith also talked about the effects of the trade war and their struggles to grow Chase Pay. Source.

  • Todd is the host of PitchIt: the fintech startups podcast, a weekly interview show featuring emerging fintech founders and leading venture capitalists. He is responsible for leading the content team which covers fintech through daily & weekly email newsletters, editorial, virtual events, and in-person conferences. He has been covering fintech, banking, and venture capital for more than 15 years, including speaking regularly at industry events.